Delivery & Shipping

****CORONAVIRUS UPDATE***** please read section at the end

We ship worldwide.  Shipping is FREE too!

Standard shipping is sent via national postal networks from the UK.

Express shipping is sent with an international courier service, such as TNT, DHL, UPS, DPD etc.. although you won't be able to use a PO Box address.

Below are the average delivery times but it can take longer or may be with you earlier. 

All orders are dispatched within 24 hours of received payment

Standard shipping times are as follows:

  • United States and Canada = 2 to 3 weeks
  • Australia and New Zealand = 2 to 3 weeks
  • Europe = 10 days to 2 weeks
  • Japan and South Korea = 10 – 14 days
  • United Kingdom = 2 – 3 days
  • Russia = 4 to 12 weeks
  • Rest of the world = 2 – 4 weeks

Express shipping is generally 1-3 days, but can take up to 1 week for some countries.

Patience!! - the wait will be worth it!

 

Taxes

In the event you incur any sales or customs duties on your purchase, we will reimburse you for these costs.  Please keep and forward us electronic copies of your receipts.  We will then provide you with a partial refund or store credit.

 

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CORONAVIRUS UPDATE:  all orders of 3 strings or more will be sent via courier such as Fedex at no extra charge (we will pay for this additional cost).  Orders of 2 strings or less will be sent via standard airmail which is currently delayed at least by 1-2 weeks in addition to the times stated above in normal times.